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Refund & Cancellation Policy

Last Updated: 28 September 2026

At Bharat Apostille (a brand of Oplentix Tech Private Limited), we strive to provide reliable and professional apostille and attestation services. We understand that circumstances may change, and this policy outlines the terms under which cancellations and refunds are handled.

1. Cancellation Policy

You may request cancellation of your service order under the following conditions:

Cancellation Stage Refund Eligibility
Before document submission to authorities Full refund of service fee (minus processing charges of ₹500)
After document submission to authorities Partial refund (government fees and already-incurred costs are non-refundable)
After authentication/apostille is completed No refund applicable

2. Refund Process

  • Refund requests must be submitted in writing via email to [email protected] or through WhatsApp.
  • Each refund request is reviewed individually based on the stage of document processing.
  • Approved refunds are processed within 7–10 business days from the date of approval.
  • Refunds are credited to the original payment method used at the time of payment.

3. Non-Refundable Charges

The following charges are non-refundable under any circumstances:

  • Government fees paid to MEA, state departments, or embassies on your behalf.
  • Courier and shipping charges for document collection or delivery.
  • Translation fees for completed translations.
  • Notarisation fees for completed notarisation.

4. Rejection by Authorities

In cases where a document is rejected by government authorities or an embassy:

  • If the rejection is due to a document defect or client-provided incorrect information, no refund of service fees is applicable. However, we will assist in resubmission at a reduced fee.
  • If the rejection is due to an error on our part, we will re-process the document at no additional charge or provide a full refund of our service fee.

5. Delay in Processing

Processing delays caused by government authorities, embassies, or unforeseen circumstances (natural disasters, strikes, policy changes) do not qualify for a refund. We will, however, keep you regularly informed about the status and expected timeline.

6. Document Return

Upon cancellation, all original documents in our possession will be returned to the client within 5–7 business days via insured courier at the client's expense, unless the documents have already been submitted to a government authority.

7. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, contact us with the following details:

  • Your full name and contact number.
  • Service order reference or booking details.
  • Reason for cancellation.

Contact us at:

8. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Updated terms will be posted on this page with the revised date.

© 2026 Bharat Apostille, a brand of Oplentix Tech Private Limited. All rights reserved.